1. Definition of Terms
“Ad Hoc Work” means work that is requested by the Customer but that is not formally agreed by a Devis. All Ad Hoc Work is billed on an hourly basis.
“Agreement” means any agreement between the Customer and Languedoc 121 Tech for the provision of services as set out in a formal Devis, which or may not be supported by a detailed Proposal document, depending on the nature of the project. Work without a devis is classed as Ad Hoc work and is billed on a per-hour basis;
“Customer” means any persons who purchase services from Languedoc 121 Tech.
“Devis” is the formal quote provided by Languedoc 121 Tech to the customer. It documents the work that will be completed and the billing schedule (usually number of hours.)
“Force Majeure Event” means an event beyond the reasonable control of Languedoc 121 Tech including, but not limited to strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, an act of God, war, riot, civil commotion, malicious damage, including viruses, worms, spyware, Trojans or other threats introduced, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant of machinery, fire, flood, storm, or default of suppliers or subcontractors, and any defect, error, fault or deficiency in the Supported Systems or the Supported Products;
“GDPR” means the General Data Protection Regulation (EU) 2016/679;
“Languedoc 121 Tech” means any work carried out by Emma Lawrence, registered to work in France as Micro-Entrepeneur with the SIRET number 829 834 589 00014.
“Personal Data” has the meaning set out in the GDPR;
“Proposal Document” means a proposal document sent by Languedoc 121 Tech to the Customer describing the Services to be supplied;
“Protected Data” means Personal Data received from or on behalf of the Customer in connection with the performance of Languedoc 121 Tech’s obligations under this Agreement;
“Rates” means Riverbank’s daily and hourly charge rates. Unless otherwise agreed, the hourly rates are as stated on the services page of this website;
“Technical Support” means support provided to the customer via telephone or e-mail or web form;
“Service Level Agreement” or “SLA” means an agreement between Languedoc 121 Tech and the Customer in which Languedoc 121 Tech commits to provide regular support – either at specified service times or for a set number of hours per month – the details of which have been agreed in a Proposal Document.
2. Provision of Services
2.1. Languedoc 121 Tech is able to provide the services listed on this website.
2.2. Prior to starting work on any Project, the customer must either accept the supplied Devis or – if no Devis is supplied – agree to the payment terms for Ad Hoc Work.
2.3. In the event of non-payment, Languedoc 121 Tech reserves the right to withdraw their services.
3. Charges and Billing
3.1. Work carried out on the basis of a Devis will be billed according to the terms specified in the Devis. Typically this is month by month or on completion, according to the scope and nature of the project.
3.2. Work carried out on the basis of an SLA will be billed monthly in advance for the agreed amount.
3.3. Work carried out on an Ad Hoc basis is billed monthly for work completed the preceding month (so work completed in September is invoiced in the first week of October).
3.4. All Ad Hoc Work is charged at an hourly rate of 50€, unless otherwise agreed.
3.5. In the case of Ad Hoc Work, customers accept that time spent on email, phone calls, or other communications discussing the work are billable.
3.6. Payment terms are 15 days from receipt of the Invoice. Invoices are sent to your preferred email account directly from the Harvest invoicing platform using the email address firstname.lastname@example.org. Payments can be made in one of the following ways:
- By bank transfer, using the bank account details provided with the PDF copy of the invoice included in the email.
- By credit or debit card, using the “Consulter et payer la facture en ligne/ View and Pay Invoice Online” link provided with the electronic the invoice. The payment gateway is Stripe. Please note that there is 3-day delay until payments hit my account with this payment method.
- By cheque, payable to “Emma Lawrence” and sent to the address provided in the PDF copy of the invoice included in the email.
3.7. From 1st December 2021, late payment charges for IT support, website, and SEO-related work will apply (hosting agreements are subject to a different set of terms). These include:
- 10% added after 30 days from the invoice date;
- Any costs associated with recovering the late payment. These include:
- Time spent making phone calls or sending email reminders. Each call or email will be charged on the basis of a 10-minute timeslot.
- After 30 days delay I reserve the right to pass the debt recovery task to a trusted third-party (my VA). Any costs associated with the VA’s time spent on this task will be passed onto the Client.
3.8. After two late invoices further work will only be conducted subject to one of the following conditions being met:
- On a retainer basis – paying in advance for blocks of, minimum 5 hours work.
- On a subscription basis as part of a regular maintenance plan. Website and IT support clients on maintenance plans also benefit from a reduced hourly rate. Please contact us to discuss this.
4. Workshops & Cancellation Policies
4.1 In-person workshops are organised on the basis of a minimum number of attendees. In the event that we are not able to meet the minimum the workshop will be cancelled and a new date proposed. You will be notified 72 hours in advance of the workshop start of this cancellation and given the opportunity to either attend at a future date/time OR receive a full refund.
4.2 Online workshops will generally run whether there are 1 or 100 subscribers. In the event that the session has to be cancelled (which would only be because of circumstances of the trainer) the workshops will be rescheduled and you will be notified within 24 hours of the planned start date/time. You will have the option to cancel and receive a full refund or attend an alternative session.
5. Customer Obligations
5.1 Languedoc 121 Tech shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from infection by malware, ransomware, virus, other cyber-attack, or any other security breach, however caused.
5.2. Where a customer has requested online technical support, the customer will ensure that they have a sufficient internet bandwidth to enable this service.
6. Website Usage
6.1 Affiliate Links
We participate in various affiliate programmes, including Amazon affiliates and various others that are managed via Impact.com and Commission Junction. Any post that includes an affiliate link will display following text:
PLEASE NOTE, that this post contain affiliate links. If you click buy something through one of those links you won’t pay a penny more but we will get a small commission.